Shipping policy
This policy explains how MetroComply LLC ("MetroComply," "we," "us") ships orders placed at metro-comply.com.
Where we deliver
MetroComply primarily serves customers in New York City. Our online store currently accepts shipping addresses in the United States. We do not ship internationally at this time.
Order processing
Orders are normally processed and shipped by the next business day when possible, excluding weekends and holidays. Processing times are not a guarantee and may vary.
Shipping rates
- Standard shipping is $8.00 for orders with a subtotal below $250.00.
- Standard shipping is free for orders with a subtotal of $250.00 or more.
The subtotal is the total of the items in your order before shipping and sales tax. Standard is the only shipping option we currently offer.
Sales tax
Sales tax is calculated at checkout where applicable, based on the delivery address.
Tracking
When your order ships, we will email you a shipping confirmation. Tracking information is included when it is provided by the carrier.
Delivery times
We do not guarantee delivery dates. Delivery times depend on the carrier and other factors outside our control.
Shipping address
You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address.
Damaged or missing shipments
If your order arrives damaged or does not arrive, please contact us at info@metro-comply.com so we can investigate and work to resolve the issue. See our Refund and Return Policy for how damaged, defective, or incorrect items are handled.
Contact us
MetroComply LLC
Email: info@metro-comply.com
Phone: 646-675-3140
Website: metro-comply.com