Refund policy

Thank you for shopping with MetroComply LLC ("MetroComply," "we," "us"). This policy explains how returns, refunds, and cancellations work for products purchased at metro-comply.com.

Returns

You may return an eligible item within 30 days of delivery. To be eligible, the item must be unused, unopened, and in its original condition and original packaging. Items reported as damaged, defective, or incorrect within 7 days of delivery are handled under the section below.

How to start a return

You must contact us before sending anything back. Email info@metro-comply.com or call 646-675-3140 with your order number, and we will give you return instructions. Returns sent without contacting us first may not be accepted.

Return shipping

You are responsible for the cost of return shipping, unless the item arrived damaged, is defective, or MetroComply sent the wrong item. In those cases, we will work with you on return shipping.

Refunds

After we receive and inspect your returned item, we will notify you whether the return is approved. Approved refunds are initiated within 5 to 10 business days after we receive and inspect the item, and are issued to your original payment method. Your bank or card issuer may need additional time to post the refund. Sales tax is refunded in proportion to the items refunded.

Original outbound shipping charges are not refundable unless the return resulted from a MetroComply error.

Damaged, defective, or incorrect items

If your order arrives damaged, is defective, or is not the item you ordered, please contact us within 7 days of delivery at info@metro-comply.com. Photos of the item and its packaging are helpful, and we may ask for them. We will review the issue and work with you to resolve it.

Cancellations

You may cancel an order before it ships. Contact us as soon as possible with your order number. Once an order has shipped, please follow the return process above.

Bulk and quoted orders

Orders arranged through bulk pricing or a written quote may be subject to separate written terms.

Manufacturer's warranty

The Trunwell WK-987 may be covered by a manufacturer's warranty, according to the manufacturer's terms. MetroComply does not create or promise any additional warranty unless we expressly state it in writing.

Safety

If you smell gas, leave the area immediately and call 911 once you are safely away. Customer support is not an emergency service.

Contact us

MetroComply LLC
Email: info@metro-comply.com
Phone: 646-675-3140
Website: metro-comply.com